Terms and conditions

These terms govern the use of vzlaonlineservices.com ("VZLA Online", "we") and the purchase of prepaid mobile top-ups. By creating an order you accept these terms and the refund policy.

1. Who we are

VZLA Online is a platform that sells mobile balance top-ups for Venezuelan prepaid lines and only accepts stablecoins. The legal entity behind the service, its address and the governing jurisdiction will be published on this page before the commercial launch.

2. The service

• We sell balance top-ups for the operators available on the site. Each top-up credits a value in the country's currency (for example, 1,000 VES) to the chosen line.
• The price of each top-up is shown in USDT before you pay. It includes our fee and carries no extra charges.
• The USDT price may change with the exchange rate. An order's price is locked while the order is open (15 minutes).
• You do not need an account: you buy as a guest with the number to top up and an email address.

3. Your responsibility when buying

• Choose the right operator and type the number correctly. Before you pay we show you both so you can confirm them. We do not infer the operator from the number.
• Provide a valid email address to receive the receipt and order updates.
• Use the service in line with the acceptable use policy and the law.

4. Payments

• We accept only stablecoins, USDT or USDC, through the payment methods the site shows at checkout, such as on-chain payments on the networks listed. We do not accept cards or fiat money.
• An order is only considered paid when we receive the verified payment confirmation. What your browser or wallet shows is not enough.
• Crypto payments are irreversible. Read the risk notice before paying.
• For on-chain payments you must send the exact amount, of the exact asset, on the stated network. Funds sent on another network or in another token may be lost with no way to recover them.

5. Delivery of the top-up

Once the payment is confirmed we send the top-up to the provider and the operator. It is usually credited within minutes, but the final time depends on the operator. If the top-up cannot be completed, the order is marked failed and the refund policy applies.

6. Expired or cancelled orders

If you do not pay within the order's time window, the order expires and nothing is charged. If a payment arrives after expiry, we review it manually and either refund it or complete the top-up, as appropriate.

7. Limits and abuse prevention

We may apply daily limits per number, per email and per connection, verify that you are a person, and reject or review orders that look fraudulent or breach these terms.

8. Liability

We are responsible for delivering the paid top-up or refunding the payment. We are not responsible for a wrong number or operator chosen by the customer when the operator accepts the top-up, nor for failures, delays or policies of operators, exchanges, wallets or blockchain networks beyond our control.

9. Changes

We may update these terms. The version in force is the one published on this page, and each order records the version accepted at payment.

10. Contact

Write to us from the contact form with your order code.